Forest Edge Practice

Hainault Health Centre
Manford Way Chigwell, Essex IG7 4DF
Tel 020 8500 9938      Appointments 020 8559 9996

Home
Patient info
Clinics
Meet the team
Out of Hours
Self Help
Contact Us

 


  Patient Information

  Appointments & Emergencies

We have an appointments system. Click here to book advance appointments from this website. Patients are welcome to see the doctor of their choice, although this may not be possible in an emergency. Please contact us as soon as possible if you are unable to keep your appointment so that it can be offered to someone else. Only one patient per appointment please.

GP regular appointment times.

 

Morning

Afternoon

Monday

8.30 am - 11.30 am

2.00 pm - 6.30 PM

Tuesday

8.30 am - 11.30 am

4.00 PM - 6.30 PM

Wednesday

8.30 am - 11.30 am

4.00 PM - 6.30 PM

Thursday

8.30 am - 11.30 am

1.30 PM - 4.00 PM

Friday 8.30 am - 11.30 am 4.00 PM - 6.30 PM

Saturday

9.00 am - 11.30 am
(pre-booked appts only)

Closed

The surgery is closed on Sunday

Helping Us to Help You with Emergencies

We have an appointment system and in addition provide a MORNING service for genuine emergencies

(from 9.00 - 11.00am on Monday, from 11.00 - 11.30am other weekdays) for which a 999/casualty attendance is not appropriate. We can only cope with genuine emergencies if we are not overwhelmed by trivial cases. Should a medical emergency arise after the morning session patients will be asked to phone the surgery between 4.00pm and 5.00pm to speak to a GP, who will assess the urgency of the patient's needs.

Please think carefully whether you need to see a doctor for your problem and whether it is a medical emergency
.

Suggestions for Helping Us

  • A receptionist may be able to advise you concerning the best time to be able to see the doctor
  • NHS Direct may be able to help. This is a nurse led help-line. Their telephone number is 0845 4647
  • Please come with one emergency problem only - if you have other less pressing problems please book an appointment for these.

    Things that may not be an emergency

  • Repeat Prescriptions (We may be able to tide you over for medication until an appointment is available)
  • Queries regarding forms (e.g. for insurance, parking badges, holiday cancellation)
  • Long standing problems
  • Continuation Certificates (on-going illness)
  • Hay Fever (Many remedies available over the counter at Pharmacies)
 


  Home Visits

Home visits are very time consuming. Please make every effort to get to the surgery. A request for a home visit should only be made if the patient is too ill to attend the surgery. Please ring for home visits between 9 and 10 o'clock in the morning where possible.

  Repeat Prescriptions

Patients who are on regular, long-term medication may order a repeat prescription without seeing the doctor.

48 HOURS NOTICE is required to issue repeat prescriptions.
There are several ways to obtain your prescription:-
  • On-line now. Click Here.,
  • Bring it to the surgery and pop it into the box at the reception counter, (if you would like us to post it back to you, please include a a stamped addressed envelope.)
  • Fax the details to us
  • No telephone requests can be accepted. Requests should be made on the computerised prescription form where possible, failing that in writing or in person.
  • Those requiring prescriptions to be sent by post should include a stamped, self-addressed envelope.
  • By special arrangement the housebound may request repeat prescriptions over the telephone. Please phone between 2.00 -3.00 PM Monday, Tuesday, Wednesday and Friday.


  Telephone Advice

The doctors are available to take telephone calls at the end of their morning surgeries, at about 11.45am. Emergency calls will be put through to the doctor as soon as the patient's details have been taken by the receptionist.



   Test results

Please telephone after 2.00pm Monday, Tuesday, Wednesday or Friday.



   Infection Control Statement

Please click here to view our latest Infection Control Statement .


   When we are closed

If you become unwell when the surgery is closed ask yourself whether you can safely wait until the surgery reopens. If you feel it may not be safe to wait, or simply don't know, an answerphone at the surgery will give you the telephone number of the doctor on call. Please have a pen and paper ready and listen carefully to the recorded message. A doctor or another suitably trained person will discuss with you when and where you should receive medical care. You may be asked to attend a treatment centre as most people are well enough to travel by car. Home visits will be made to those who have a serious medical condition or for whom it would be inadvisable to travel to a treatment centre.

   Disabled Access

The practice offers full wheelchair access throughout the building, and a disabled WC is next to reception. A hearing aid loop is available - please ask at the reception desk, and one will be arranged for your consultation.


  Access to Medical Records & Confidentiality

We operate a strict policy of patient confidentiality, and will not release patient identifiable information to any third party, without prior authorisation from the patient. We are registered with the Data Protection Agency and are bound by its regulations, and by the Access to Medical Records Act.


   Complaints

We aim to provide the best possible service to our patients. If you have any comments, suggestions or complaints to make about our service, please speak to the receptionist, or ask to speak to Mr. Rob Orange (Practice Manager). Alternatively you may write to Mr. Orange.
We will look into your concerns and reply within fourteen days.


 

   Practice Area

Our practice area is approximately within a mile of the practice. Patients who move outside of the area may have to register with a practice in their area.



   New Registrations

The Practice has an open list. Anyone wishing to register with the practice should speak to one of our receptionists, who will provide the necessary forms, and advise on the information you will be obliged to produce, including photo ID, recent utility bill and NHS number. All new patients are expected to have a "New Patient Health Check".

   Patient Charter

The doctors and staff are committed to providing a high quality medical service to our patients, and to treat all patients and visitors with respect and courtesy. We will endeavour to provide you with or direct you to such diagnostic, therapeutic and preventative services as will ensure the best outcome for your problems within the constraints of what is possible, reasonable and practicable.

We ask that patients and their families treat us with respect and courtesy - we cannot treat patients who are rude or abusive to our staff. .

   Choice of clinician

Patients are registered with a named doctor at the practice, but you are free to see whichever doctor or nurse you wish. We will always try to allocate to your chosen clinician, but you may have to see another doctor or nurse when no appointment are available. . .

   Medical Students& Student Nurses

The practice sometimes undertakes the teaching of undergraduate medical students and student nurses. You will be informed in advance if a student will be sitting in on your consultation and may ask to be seen by your Doctor or nurse alone if you prefer. .

   Freedom of Information

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. From January 1st 2005 it obliges General Practices to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release. Please click here for more information

  Primary Care Trusts

Our practice is a part of the Redbridge Primary Care Trust. For more information about the trust, please visit their website on www.redbridgepct.nhs.uk/

  Non-NHS Fees

We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors.